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Global Contact Management Solutions

Welcome to eStar. We develop, support, and market the eStar Contact Management System. Our focus is to help you provide the best possible service to your customers at the lowest available cost.

The eStar 8.0 Contact Management System offers an integrated suite of modules to manage inbound and outbound communications and uses a simple and intuitive web-based user interface with the flexibility and functionality to satisfy the ever-changing needs and requirements of today's modern communications call centers.

Corporate Advantages

1. Respond Quickly and Efficiently

  •  Monitors all incoming channels and routes to the most appropriate agent
  •  Coming Soon Adding support for popular social networks like Facebook and Twitter
  •  Powerful rule processing engine saves time and effort
  •  Automatic request handling and default responses
  •  Manage complex workflows, assignments and due dates
  •  Back office batch fulfillment process
  •  Custom time-saving features specifically designed for your industry

  • 2. Keep your Customers Happy

  •  Timely and highly personalized responses
  •  Notifications at every step in the fulfillment or resolution process
  •  Instant access to interaction history eliminates redundant questions
  •  Broad spectrum of service options from Web self service to the telephone
  •  Multi lingual and cultural support
  •  Opt-in/out Mailing Lists and News Letters

  • 3. Learn from your Customers

  •  Instant quality, legal and pattern alerts
  •  Real time reporting, analytics, graphics and distribution tools
  •  Default surveys to gauge customer satisfaction and for marketing purposes

  • 4. Save Money

  •  Proven to handle more contacts with fewer resources
  •  Reasonable cost of entry and flexible licensing options
  •  Low cost on-going support, application consulting and virtual administration

  • 5. Increase your Value within the Organization

  •  Real time alerts identify problems and potential issues to head off problems before they get out of control
  •  Grant other departments access to customer data or provide data packages
  •  Provide customized survey data and run micro-marketing campaigns

  • Agent Advantages

  •  All assigned tasks at agents fingertips so that nothing falls through the cracks
  •  Extensive automation frees your agents for the more complex issues
  •  Global customer view and complete multi-channel interaction history
  •  Default responses with complete override capabilities or build from scratch
  •  Searchable Information Warehouse for all corporate data

  • Standard Product

  •  Standard Software Suite designed for many companies regardless of industry
  •  Meets 95% of your needs out of the box, requires little customization
  •  Custom features specifically designed for your industry
  •  Please ask for more details about our new Insurance Industry Extension
  •  Highly extensible and configurable to meet your unique operational needs
  •  Don’t waste your time re-inventing the wheel or re-organizing for a poor fit
  •  Includes regular updates and periodic upgrades to satisfy the on-going needs of all customers

  • Modern Technology

  •  Latest web browser and open source server technologies
  •  New Now runs on the latest 64-bit server operating systems and databases
  •  New Suppport for server clustering, load balancing and hot-spare failover for better scalability and guaranteed uptime
  •  Work anywhere-anytime (work-at-home agents and out-sourcing vendors)
  •  Zero client footprint
  •  Standard relational databases
  •  Internal deployment or standard hosting vendors
  •  Same day deployment or upgrade


  • Find out how easy it is to get started with our solutions. We offer flexible licensing options and one day installation.

    Please contact us for more information or to set up a live product demonstration.

     

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    * sales@estarmail.com * Phone: (773) 697-8283 * Fax: N/A *