Welcome
to eStar. We develop, support, and market
the eStar Contact Management System. Our
focus is to help you provide the best possible
service to your customers at the lowest
available cost.
The eStar 8.0 Contact Management System offers an integrated suite of modules to manage inbound and outbound
communications and uses a simple and intuitive web-based user interface with the flexibility and functionality
to satisfy the ever-changing needs and requirements of today's modern communications call centers.
Corporate Advantages
1. Respond Quickly and Efficiently
Monitors all incoming channels and routes to the most appropriate agent
Coming Soon Adding support for popular social networks like Facebook and Twitter
Powerful rule processing engine saves time and effort
Automatic request handling and default responses
Manage complex workflows, assignments and due dates
Back office batch fulfillment process
Custom time-saving features specifically designed for your industry
2. Keep your Customers Happy
Timely and highly personalized responses
Notifications at every step in the fulfillment or resolution process
Instant access to interaction history eliminates redundant questions
Broad spectrum of service options from Web self service to the telephone
Multi lingual and cultural support
Opt-in/out Mailing Lists and News Letters
3. Learn from your Customers
Instant quality, legal and pattern alerts
Real time reporting, analytics, graphics and distribution tools
Default surveys to gauge customer satisfaction and for marketing purposes
4. Save Money
Proven to handle more contacts with fewer resources
Reasonable cost of entry and flexible licensing options
Low cost on-going support, application consulting and virtual administration
5. Increase your Value within the Organization
Real time alerts identify problems and potential issues to head off problems before they get out of control
Grant other departments access to customer data or provide data packages
Provide customized survey data and run micro-marketing campaigns
Agent Advantages
All assigned tasks at agents fingertips so that nothing falls through the cracks
Extensive automation frees your agents for the more complex issues
Global customer view and complete multi-channel interaction history
Default responses with complete override capabilities or build from scratch
Searchable Information Warehouse for all corporate data
Standard Product
Standard Software Suite designed for many companies regardless of industry
Meets 95% of your needs out of the box, requires little customization
Custom features specifically designed for your industry
Please ask for more details about our new Insurance Industry Extension
Highly extensible and configurable to meet your unique operational needs
Don’t waste your time re-inventing the wheel or re-organizing for a poor fit
Includes regular updates and periodic upgrades to satisfy the on-going needs of all customers
Modern Technology
Latest web browser and open source server technologies
New Now runs on the latest 64-bit server operating systems and databases
New Suppport for server clustering, load balancing and hot-spare failover for better scalability and guaranteed uptime
Work anywhere-anytime (work-at-home agents and out-sourcing vendors)
Zero client footprint
Standard relational databases
Internal deployment or standard hosting vendors
Same day deployment or upgrade
Find out how easy it is to get started with our solutions. We offer flexible licensing options and one day installation.
Please contact us for more information or to set up a live product demonstration.
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© 2012 eStar Ò Communications, Inc.,
All Rights Reserved
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sales@estarmail.com
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Phone: (773) 697-8283
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Fax: N/A
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